Refund policy

Returns & Refunds Policy

Last updated: 22/07/2026

Returns

We want you to shop with confidence at Scent Wardrobe.

If you change your mind about your purchase, you may request a return within 14 days of receiving your order, provided that:

  • The item is unopened and unused.
  • The original seal and packaging remain intact.
  • The item is returned in its original condition.

For hygiene and authenticity reasons, we cannot accept returns on opened, used or unsealed fragrance products unless they are faulty or damaged upon arrival.

Damaged or Incorrect Orders

If your order arrives damaged, defective or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We'll review your claim and, where appropriate, arrange a replacement or full refund.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error or the item is faulty.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is faulty.
  • The item arrived damaged.
  • We sent the incorrect product.

We recommend using a tracked delivery service, as we cannot accept responsibility for returns lost in transit.

Non-Returnable Items

We cannot accept returns for:

  • Opened fragrance products
  • Used atomizers
  • Gift cards (if you offer them in future)
  • Clearance or final sale items (if applicable)

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

hello.scentwardrobe@gmail.com